These Terms of Service ("Terms") govern your use of the Eastern Massage Spawebsite and your booking or receipt of services from Eastern Massage Spa. By using the website, contacting us, booking an appointment, or receiving services, you agree to these Terms.
1. Website Use
You may use this website only for lawful purposes related to learning about our services, contacting us, and booking appointments. You may not misuse the website, interfere with its operation, attempt unauthorized access, or use the website in a manner that could harm us or other users.
2. Booking and Appointment Requests
Appointments may be requested through our booking provider, telephone, text message, or other contact methods we make available. A booking is not guaranteed until accepted and confirmed. We reserve the right to decline, cancel, or reschedule appointments for operational, safety, legal, or professional reasons.
3. Arrival, Late Arrivals, and No-Shows
Please arrive on time for your appointment. Late arrival may reduce your hands-on treatment time if required to avoid delaying later appointments. Missed appointments, late cancellations, or no-shows may be charged in accordance with the booking terms presented at the time of booking or the policies communicated to you directly.
4. Pricing, Payment, and Promotions
Service prices and enhancement prices displayed on the website are in U.S. dollars and may be updated at any time before booking. Unless otherwise stated, payment is due at the time of service. Promotional offers, discounts, gift certificates, or package terms may be subject to additional conditions.
5. Therapeutic Services Only
All services are strictly therapeutic and professional. Any sexual request, sexually suggestive conduct, harassment, threatening behavior, intoxication that makes treatment inappropriate, or other inappropriate conduct is grounds for immediate termination of the session, refusal of future service, and, where appropriate, involvement of law enforcement. If a session is terminated for client misconduct, payment may still be due.
6. Client Health Disclosures and Consent
You are responsible for providing accurate and complete information about injuries, pain, allergies, pregnancy, medical conditions, medications, contraindications, and other health information that may affect your massage session. By receiving services, you represent that the information you provide is accurate to the best of your knowledge and that you will notify us of any changes before treatment.
Massage therapy is not a substitute for medical diagnosis, psychiatric care, or treatment by a licensed physician or other medical provider. We do not diagnose illness, prescribe treatment, or guarantee any particular outcome.
7. Right to Refuse or Stop Service
We may refuse, modify, or discontinue a service at any time if we determine, in our professional judgment, that the service is contraindicated, unsafe, outside the scope of massage therapy, or inappropriate under the circumstances.
8. Minors
Services for minors may be limited or unavailable. If we provide services to a minor, a parent or legal guardian may be required to provide consent and comply with any attendance or supervision requirements we establish.
9. Third-Party Providers
Certain parts of the customer experience may be provided through third parties, including booking, payment, communication, or map services. Your use of those services may also be governed by the third party's own terms and privacy policy.
10. Disclaimer of Warranties
The website and services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We do not warrant that the website will be uninterrupted or error-free, or that services will achieve any specific therapeutic or medical result.
11. Limitation of Liability
To the fullest extent permitted by law, Eastern Massage Spa and its owners, therapists, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to the website or services. Our total liability for any claim arising out of the services or website will not exceed the amount you paid us for the specific service giving rise to the claim, except where liability cannot be limited under applicable law.
12. Indemnification
You agree to indemnify and hold harmless Eastern Massage Spa and its owners, therapists, employees, and agents from claims, losses, liabilities, and expenses arising out of your misuse of the website, your violation of these Terms, or inaccurate information you provide to us.
13. Changes to These Terms
We may update these Terms at any time by posting the revised version on this page. The updated Terms become effective when posted unless a later effective date is stated.
14. Governing Law
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules, except to the extent superseded by applicable federal law.
15. Contact Information
Questions about these Terms may be directed to:
Eastern Massage Spa
160 NW Gilman Blvd Ste 216
Issaquah, WA 98027
(206) 750-6868