Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact information, such as your name, phone number, email address, and mailing address.
• Appointment information, such as requested services, appointment date and time, therapist preferences, booking history, and cancellation history.
• Payment and transaction information processed through a booking or payment provider. We do not state that we store full payment card numbers on this website.
• Health and intake information you provide in connection with massage therapy services, such as injuries, areas of pain, allergies, pregnancy status, contraindications, and other information relevant to providing safe massage services.
• Communications, including phone calls, voicemails, text messages, emails, and appointment-related correspondence.
• Limited technical information collected automatically when you use the website, such as IP address, browser type, device type, referring pages, and basic server or hosting logs used for site security and performance.

2. Sources of Information

We collect information directly from you when you:

• Call or text us.
• Book through our Fresha booking page.
• Submit information during intake or before a session.
• Speak with us in person at our location.
• Use our website and linked booking tools.

We may also receive booking, scheduling, payment-status, and messaging information from third-party service providers that help us operate the business, such as Fresha, payment processors, website hosting providers, or mapping providers.

3. How We Use Information

We may use information to:

• Schedule, confirm, reschedule, and manage appointments.
• Provide massage therapy services in a safe and appropriate manner.
• Communicate with you about appointments, follow-up questions, customer service, or policy updates.
• Send appointment reminders or service-related text messages and calls.
• Process or document payments and enforce our policies.
• Maintain business and treatment records.
• Protect the security and integrity of our website and business.
• Comply with legal, regulatory, insurance, and tax duties.

4. Consumer Health Data and Sensitive Information

Because massage therapy may involve information about your body, pain, injuries, pregnancy status, or other wellness conditions, we may collect information that could be considered health-related or sensitive under applicable law. We collect that information only as reasonably necessary to book appointments, determine whether a service is appropriate, and provide massage services safely.

We do not sell personal information or consumer health data. We do not use health-related information for targeted advertising from this website.

5. Text Messages and Calls

If you provide a phone number, you consent to receive appointment-related calls and texts from us, including booking confirmations, reminders, rescheduling notices, and responses to your inquiries. Marketing or promotional text messages, if any, are handled only in accordance with applicable consent requirements, and you may opt out of non-essential texts at any time by telling us to stop.

6. Disclosure of Information

We may disclose information to:

• Booking, scheduling, payment, communication, hosting, and map providers that help operate the business.
• Professional advisors, insurers, or service providers where reasonably necessary for business operations or claims handling.
• Government authorities or other parties when required by law, court order, subpoena, or to protect rights, safety, or property.

We do not sell or rent your personal information to third parties.

7. Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including appointment history, legal compliance, dispute resolution, recordkeeping, and business operations. We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. No method of transmission or storage is guaranteed to be completely secure.

8. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information we maintain. If Washington's consumer health privacy laws apply to particular information, you may also have rights to withdraw consent for certain collection or sharing practices, request deletion, or appeal a denial of your request.

To make a privacy request, call us at (206) 750-6868 or write to us at 160 NW Gilman Blvd Ste 216, Issaquah, WA 98027. We may ask for information reasonably necessary to verify your request before acting on it.

If we deny a request, you may appeal that decision by contacting us again through the same phone or mailing address and clearly stating that you are submitting an appeal.

9. Third-Party Services and External Sites

Our website links to third-party services, including Fresha and Google Maps. Those third parties operate under their own terms and privacy policies, and we are not responsible for their separate privacy practices. You should review their policies before providing information through their services.

10. Children's Privacy

This website is not directed to children under 13. We do not knowingly collect personal information from children through this website without appropriate consent. Massage services for minors, if offered, are subject to our separate service and consent requirements.

11. Changes to This Policy

We may revise this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date. Your continued use of the website after a revision becomes effective means you accept the updated policy.

12. Contact Information

Privacy questions or requests may be directed to:

Eastern Massage Spa
160 NW Gilman Blvd Ste 216
Issaquah, WA 98027
(206) 750-6868